FAQs
From processing time to delivery time, your order should not take more than 10 business days to get delivered at your doorstep.
You will be notified when your order leaves our premises. Along with the message, you’ll also receive a tracking link to monitor when your order will reach you.
We’re sorry, but you can’t change the shipping address once the order has been placed. However, you can get in touch with our team, and we promise to help you as best we can.
We follow no cancellation policy. Please be mindful while placing the order. In case of any issues regarding the product, we offer return and exchange options.
All of our products are eligible for returns and exchanges. Please note that we have a 7-day return and exchange policy, which means you have 7 days for initiating returns after the order is being delivered to you.
To start a return and exchange, you can contact us at care@kibolabel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
No refunds are allowed from our end, so we request you to be mindful while shopping with us.
No, you can only exchange a product once. However, if there are any issues with the delivery of the exchanged product from our end, we take full responsibility, and further exchange or return options will be provided.
If you receive a different / damaged / defective / partial / empty shipment, contact us as soon as possible. In case of a damaged or defective product, we would require proof.
We advise you to always record a video while unboxing the order.
No, we provide a complimentary return/exchange service for products eligible for returns or exchanges.
Payment updates can take up to 24 hours. If the payment was debited but not captured, it's a failed transaction usually reversed within 24-48 hours, varying by bank. Wait 24 hours for the final status and contact your bank if needed.
Click 'Forgot Password' at Login, and we'll send a link to reset your password to your registered email.
Yes, we ensure the security of your shared information. Visit our Privacy Policy section for more on our security protocols.
Please refer to the Size Chart on the product’s page you're interested in.
View the product description on the item's product page for material and additional details.